Project support covers all the various things done continuously in the
project to keep the team working. Project support starts with the
beginning of the project and ends when the project ends.
This phase includes work to monitor and manage parts of the
project. Teams are one example (Section 19.3.1); maintaining
plans and tasking (Section 20.6) is another. Tracking
project risk (Chapter 66) and technical uncertainty (Chapter 65) supports planning.
Other elements of project support include:
- Artifacts: setting up and maintain the tools that store artifacts
and handle artifact-related workflows.
- Tools: defining how to acquire and maintain tools, and how people
will be trained to use them.
- Teams: hiring, on boarding, and off boarding procedures; how to
maintain a team directory (Section 19.4).
- Space: the office and work space needed for the team.
- Partners: how to maintain relationships with partner organizations,
such as subcontractors.
- Finance: tracking budgets, working with accounting organizations.
- Production and vendors: how to select and work with vendors.
- Relations: who will be responsible for maintaining relationships
with customers, the organization, funders, and regulators (Section 16.2).
These efforts, similar to project preparation, will usually start
small and develop over time. Similar principles apply to the timing of
work on project support.