- 1 Introduction
- 2 A note of caution
- I System stories
- 3 Making a simple system
- 4 Stories about building systems
- II Systems background
- 5 What making systems is
- 6 Elements of systems
- 7 Elements of making a system
- 8 Principles for a well-functioning project
- III Systems
- 9 Purpose
- 10 System scope
- 11 Component parts
- 12 Structure and emergence
- 13 System views
- 14 Evidence of meeting purpose
- 15 Synthesis
- IV Making a system
- 16 Approach
- 17 Artifacts
- 18 Tools
- 19 Teams
- 20 Operations
- Appendixes
- A From stakeholder need to model purposes
- B The Heilmeier questions
- Further reading and inspiration
- Acknowledgments
- Bibliography
